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Coaching & Mentoring
Setting SMART Goals
Providing Feedback
Exploring Options
Mentoring
Performance Management
Goals
SMART Objectives
Giving Feedback
Meetings
Harassment Prevention
Definition
Types of Harassment
Unwelcome Conduct
Severe & Pervasive
Parties
Forms
Prevention
Managers
Retaliation
Borderline Conduct
Manager's Response
Texting
Touching
Workplace Romance
Off-duty Conduct
Quid Pro Quo
Hostile Work Environment
Liability
Bullying
Ethics/Code of Conduct
Insider Trading
Global Exports
Gifts & Conflicts of Interest
Misuse/Misappropriation
Information Security
Intellectual Property
Accurate Record-keeping
Reporting violations
Litigation Preparation
Anti-Bribery (FCPA, UKBA)
Antitrust
Document Retention
EEO
Definition
Examples of Discrimination
Harassment
Specific Issues
Retaliation
Managers
Lawful Terminations
At-will employment
Exceptions to at-will
Contract Limiting At-will
Good Cause
Fair Disclipline
Constructive Discharge
Defamation
Misleading Potential Employees
Liability
Terminations
Hiring
Business Case
Job Requirements
Recruiting
Screening & Testing
Interviewing
Reference & Background
Medical Exams & Drug Testing
Job Offers
Diversity
Business Case for Diversity
Bias and Stereotypes
Challenges
Mentoring
Insider Trading
General
Communication Strategies
Non-verbal communication
Verbal communication
Technology communication
Motivating Employees
Demotivation v. motivation
Recognition
Motivating yourself
Accurate Recordkeeping
General
FCPA/Global Anti-Bribery and Corruption
General
Managing IP
General
Title IX
Teasing
Hazing
Harassment
Campus security or walking
Rape
ADA
Identifying Employees
Qualified Individual
Failure to Interact/Accommodate
Accommodation Snapshots
Interactive Process
Direct Discrimination
Association Discrimination
Improper Verification
Wage and Hour
FLSA Basics
FLSA Exemptions
Overtime
Independent Contractors
Common FLSA Mistakes
Customer Service
Identifying Customer Needs
Essentials
In-person service
Phone service
Email and chat service
Dealing with angry customers
Antitrust
General
Motivating Employees
General
Conflict Resolution
Identifying conflict
Getting Buy-in
Laying Ground Rules
Creating Understanding
Preventing Conflict
Litigation Prep
General
Harassment
General
Cybersecurity
General
FINANCE
Bank Secrecy
Financial Basics
Financial Compliance
Loan Processing
Quality Customer Service
Regulation E
Performance Management
General
Communication Strategies
General
Conflict Resolution
General
Diversity and Inclusion
General
The Bulldozer
It's important that everyone manage their interruptions during meetings so everyone...
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Managing Unconscious Bias
This video shows how unconscious bias can impact how we engage...
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Another One Resigns
A lack of inclusiveness and respect translates into higher turnover, more...
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Trying to Connect Culturally
A sales person tries to connect to potential customers by talking...
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Holiday Celebrations
An employee tries to get his two co-workers into the Christmas...
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Mentoring a New Employee
An African-American employee offers to mentor a new employee and help...
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Fore!
A manager makes operational decisions on the golf course and only...
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Generation Gap: Linda
An older manager and younger employee have difficulty understanding each other,...
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Ready for Data Storage
Teasing that makes people feel excluded or unwanted undercuts our ability...
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